At Dgegunllc, we take great pride in the quality and craftsmanship of our products. If for any reason you are not fully satisfied with your purchase, we’re here to help. Please read our refund policy below for details on how to proceed.
Returns & Exchanges
We offer returns and exchanges on items purchased directly from our website within 30 days of the original purchase date. To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be returned in its original packaging, including any tags or labels.
- Custom or personalized items are non-refundable and cannot be exchanged unless they are defective.
How to Request a Return
- Contact Us: Reach out to our customer support team at [email protected] within 30 days of your purchase to initiate the return or exchange process. Please provide your order number and details about the item you wish to return.
- Return Authorization: Our team will issue you a Return Authorization and provide instructions on how to send the item back to us. Items returned without prior authorization may not be eligible for a refund.
- Shipping: The customer is responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over $80, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive your returned item, it will be inspected, and you will be notified of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
- If you paid via credit card or PayPal, the refund will be issued to the original account.
- Shipping fees are non-refundable unless the return was due to an error on our part.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process. Once we receive the returned item, we will ship out the new item at no additional cost to you, subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will offer a full refund, replacement, or exchange for any items that are defective, damaged, or incorrectly shipped.
Non-Refundable Items
- Custom or personalized items.
- Sale or clearance items, unless defective.
- Gift cards.
Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. If your order hasn’t been processed, we will issue a full refund.
Contact Us
If you have any questions about our refund policy, please contact our customer support team at:
Email: [email protected]
Thank you for shopping with Dgegunllc. We appreciate your business and are committed to ensuring that you are satisfied with your purchase.